Customer Service

Support Representative (First Line)

Breda, Noord Brabant   |   Full time
  • Are you that type of person that isn’t happy until the customer is? 
  • Are you able to look at an issue through the customers eyes and translate it to the best possible solution?
  • Is providing 5* Customer Support on innovative software what gets you energized? 

Then this could be your next job!

About CYS 

At CYS, we have been helping companies to improve their experience for 15 years now. In order to facilitate this, we set ourselves the audacious goal of developing the best software in the world for managing and measuring experience.

One software solution to combine all relevant data and feedback for business, customers and employees. Pre-designed customizable programs designed for prioritizing your companies’ improvements like Customer Feedback Monitoring, Employee Engagement Research, Audits and Checklists for quality management and the reporting of business KPI’s.

CYS delivers a great User and Respondent Experience by providing ample space for storytelling, small 1-on-1 feedback loops, low effort multi-channel questioning, easy to use quality checklists and audits, connecting and improving your company’s data and providing cutting-edge reporting and visualizations. All made available on any device at any time for every stakeholder.

Your job: Support Representative (First Line) at CYS, Breda.

CYS is a fast growing company, where you work with customers and colleagues from different countries. The primary goal of the support department is to enable our customers and end-users to use the CYS software to its full advantage. Not only do we provide 5 star Customer Service, but we continuously work on building a complete set of tools and resources that are available 24/7, such as an extensive knowledge base, e-learning programs and an online community.

As a Support Representative, you know all the ins and outs of our software and you are able to translate this knowledge into the best solution for every situation. You advise and help our customers to find the resources they need to fix their problem. Is the information they need not available yet? Than you and your team get to work to make sure it becomes available in our online support environment. Is the customer faced with a complex issue that requires a customized solution? Then you introduce the customer to your colleagues from second line support, customer success or even partners to get the job done. No matter what, you guide the customer to the solution that is best for them. You aren’t happy until the issue is solved and the customer is happy.

What is required?

  • At least 1 year of work experience in a support environment, preferably at a software company. 
  • You are fluent in written and spoken English. 
  • You are analytical and a fast learner
  • You have a customer-oriented mindset
  • You like working in a dynamic and fast growing environment

What is being offered?

  • Salary up to € 2200 ,- gross
  • An experienced team with great ambitions
  • An international work environment
  • Working with a unique software solution
  • Working at a rising star company

Acquisition to this vacancy is not appreciated

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