Customer Service

Customer Success Consultant

Breda, Noord Brabant   |   Full time
  • Are you the CYS Customer Success Consultant who will onboard our enterprise clients and help them to successfully implement and use our platform, so they can excel themselves
  • Do you have between 2 and 5 years’ experience with onboarding clients and strengthening client relationships within the digital landscape?
  • Would you like to work for a quickly growing tech company where you can make the difference, both internally and externally?

Then this could be your next job!

CYS: Description of CYS as a SAAS solution

In what shape is the service of your organization? Are your customers and employees enthusiastic and loyal? CYS understands the ins and outs of good service and specializes in the collection and analysis of customer and employee feedback.

Your job: Customer Success consultant CYS, Breda.

As a Customer Success Consultant, you will enable clients to realize their goals by fully utilizing the capacity of our platform. As every person has a different learning curve, you will first get acquainted with all stakeholders and establish a deep understanding of their objectives and projects. In short, you are the missing link between our customers and their future achievements!

Together with our new clients, you will analyze where their needs lie, guide them with setting up our platform and integrations. The aim is to ensure that customers make optimal use of our platform independently.

You also pick up complex customer questions from existing customers. You will work on these in a team, in consultation with first & second line support and potential partners with specific knowledge. In this you will be responsible for finding a successful solution to the question.

In this role you work together with clients from different countries, with different wishes and requirements. You are the pivot between the customer and support department within CYS.

What is required?

  • 3 to 5 years’ experience as Customer Success Manager
  • Experience with SaaS or Cloud solutions 
  • Smart thinker
  • Flexibility to work in a dynamic scale-up environment
  • Producing a world class customer experience
  • Experience in collecting and analyzing customer and employee feedback
  • Very good knowledge of the English language 

What is being offered?

  • Salary up to €50.000,- gross
  • Experienced team with great ambitions
  • Global accounts
  • Unique feedback platform
  • Rising star company

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